PLEASANTON, CA – June 20, 2023 - Aldelo, L.P., developer of the Aldelo Express Cloud POS restaurant technology platform that includes a native suite of merchant-facing and customer-facing iOS and Android point of sale solutions, recently announced the release of a third AI Automation Service for the Aldelo Express Cloud POS platform.
Now available to all Aldelo Express POS merchants, the new Tip Adjust Automation service ensures guest check accuracy, reduces chargebacks, and speeds up the closeout process. Using AI deep learning technology and cameras built into iPad POS terminals, Tip Adjust Automation identifies dollar values handwritten by customers in “Tip” and “Total” fields on physical guest checks. After identifying customer handwriting, the AI service correlates the amount of a check to an open check in the POS. Tip Adjust Automation then computes the tip amount and automatically closes the ticket. Where applicable, Tip Adjust Automation identifies and auto-corrects mathematical errors caused by inaccurate “Tip” or “Total” values written in by customers on physical guest checks. When applicable, the AI service provides staff with additional options for correcting mistakes prior to settlement. Tip Adjust Automation eliminates time merchants spend manually finding, entering, or editing inaccurate check values. It reduces customer disputes and chargebacks by identifying and auto-correcting errors caused by inaccurate “Tip” or “Total” values handwritten on customer receipts before finalizing the transaction. As a deep learning AI Automation Service, Tip Adjust Automation is constantly utilizing new data to retrain itself to identify different customer writing styles. This includes learning existing and new writing style variations for handwritten numerals such as “7,” “4,” and “2.” “Aldelo continues to lead the way in developing innovative and meaningful AI Automation Services that are available to every restaurant,” said Jeff Moore, V.P. of Operations with Aldelo, L.P. “Tip Adjust Automation provides owners with additional operational security, speed, and accuracy and allows staff to focus on delivering excellent customer service and memorable dining experiences.” Aldelo’s first AI Automation Service, released in December 2021, is called “Facial Recognition Login,” and is used to secure employee logins, reduce employee buddy punching, and improve manager security. In April 2023, Aldelo released “Menu Item Prediction” which speeds up the POS menu building process and provides consistent menu item naming conventions.
About Aldelo, L.P. A leader in developing restaurant point of sale solutions for more than 20 years, Aldelo Express POS is an E2E restaurant technology platform encompassing full-featured merchant-facing and customer-facing solutions. Merchants leverage a rich ecosystem for customizing and improving customer ordering, dining, and delivery services. This includes Masa+ providing restaurant businesses with a seamless Web-based Restaurant Storefront, Mobile Online Ordering, Secure Digital Wallet with Gift, Loyalty, and Reward programs without any added costs. 24/7 technical support and all software releases and updates are available at no cost to Aldelo Express merchants. Software updates are released year-round and instantly available via real-time cloud synchronization to the point of sale, so every device is running the latest version software.
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